faqs

 

Please see our frequently asked questions below. If your question isn’t covered, please feel free to contact us via our contact page.

DELIVERY

Do you deliver Australia wide?

Yes. If our shipping calculator doesn’t work for your location please email us and we will organise a quote.

Our items are LARGE and because of this we cannot deliver to post office boxes, private bags or parcel lockers.

Our items are delivered to your home or workplace and require a signature for your safety.

If you require any more information on shipping please contact us at hello@softlysummer.com.au.

Do you deliver internationally?

Yes we do!

Just put your address in at checkout and it will calculate the shipping for you.

Feel free to contact us directly and we can arrange a quote for shipping overseas.

WARRANTY, RETURNS & REFUNDS

What is the warranty on your mats?

Softly Summer mats come with a 6 month warranty. Warranty does not cover damage caused by incorrect use.

Do you have a refund policy?

Yes we do.

Please note our following conditions to all returns.

Contact us at hello@softlysummer.com.au to make arrangements.

Return conditions below apply to all returns.

  • The purchaser must check over the mat and contact us if there are any defects within the first 48 hours for a no questions asked return.
  • You must complete your return within 14 days of the date of delivery.
  • The product must be unused and in original condition & packaging.
  • A refund will be provided of the original purchase price, less the return shipping cost.
  • The purchaser is responsible for return delivery costs.
  • Refunds do not apply to sale items
  • After the mat has been returned and inspected we will contact you to arrange a refund.

 

NOTE- All returns are subject to the above terms and conditions being met including our cleaning and care instructions.

Can I return a mat after purchase/delivery?

Yes.

Please note our following conditions to all returns.

Contact us at hello@softlysummer.com.au to make arrangements.

Return conditions below apply to all returns.

  • The purchaser must check over the mat and contact us if there are any defects within the first 24 hours for a no questions asked return.
  • You must complete your return within 14 days of the date of delivery.
  • The product must be unused and in original condition & packaging.
  • A refund will be provided of the original purchase price, less the return shipping cost.
  • The purchaser is responsible for return delivery costs.
  • Refunds do not apply to sale items
  • After the mat has been returned and inspected we will contact you to arrange a refund.

 

NOTE- All returns are subject to the above terms and conditions and our cleaning and care instructions being met.

SAFETY

Do your mats comply to Australian safety standards?

Softly Summer lifestyle & play mats are compliant with Australian & New Zealand AS/NZS ISO 8124 Toy Standards as well as European EN71 Toy Standards, ensuring high quality and safety.

Our mats are made from non-toxic Polyurethane. They have been extensively tested to ensure they surpass International Toy Safety Standards and are extremely safe for you and your family.

CLEANING & CARE

How do I care for my mat?

BEFORE FIRST USE

  • Check your mat over to ensure it is in optimal condition
  • Wipe down with a wet soapy cloth
  • Your mat could take a while to settle, anywhere from a few hours to a few days before it is completely flat and crease free.
  • Please note- A slight yellowing discolouration may be present around the edges of lighter coloured mats. This occurs because of a heat-sealing process. This is characteristic of the product and not a fault.
  • Avoid prolonged direct sunlight to avoid discolouration and heat damage.
  • Avoid sharp and rough objects as they can tear the outer layer of the mat.
  • Avoid using marker pens or permanent markers.
  • Avoid hot substances or vessels containing hot substances.
  • Not intended for outside use. (At your discretion on a nice smooth surface they can of course be used for short periods outside. Amazing on smooth wooden decking and tiles. But definitely not on rough surfaces such as sandstone, rocks, or rough concrete)
  • Not suitable for pets as they can cause damage with sharp claws. (I have 2 dogs and a cat and have had no trouble so far but it can happen.)
  • Not suitable for washing machines or steam cleaning. (There is absolutely no need! Simply wipe clean)
  • Wipe clean with a damp soapy cloth. Do NOT use harsh detergents.
  • Avoid placing heavy furniture on your mat as it could cause indentations.

PLEASE BE AWARE:

FAILURE TO ADHERE TO THE CARE INSTRUCTIONS MAY VOID YOUR WARRANTY.

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